Questions before you start? Start here.
Clear answers about creating your course website, using LearnPress Cloud, choosing a plan, and understanding what is handled for you.
Getting started
What is LearnPress Cloud?
LearnPress Cloud is a managed platform for launching a course website with WordPress and LearnPress already prepared. It helps you create, sell, and manage online courses without setting up hosting, WordPress, LearnPress, SSL, backups, or maintenance manually.
Who is LearnPress Cloud for?
It is for course creators, coaches, trainers, educators, freelancers, and small teams who want to launch a course website without dealing with technical setup.
Do I need technical knowledge to start?
No. You do not need to install WordPress, configure LearnPress, set up SSL, or manage backups yourself. You can start from a prepared course website and focus on your course content.
Pricing and billing
How does the 7-day trial work?
You get 7 days of full platform access to explore features, choose a template, write mock lessons, and test dashboard tools.
What happens after the trial?
Your selected subscription payment method will be charged the monthly rate of Starter, Growth, or Pro based on the choice you made during registration.
Can I cancel before billing starts?
Yes. You can deactivate subscription renewal settings in your dashboard at any point during the 7 days without incurring fees.
Can I upgrade later?
Yes. You can upgrade to Growth or Pro immediately as your student roster, course volume, or database storage demands grow.
What is your refund policy?
We offer a 7-day free trial (cancel anytime before billing starts). Beyond the trial, refunds are eligible in the following cases: duplicate charges, billing system errors, first-time subscription grace window requests (within 3–7 days of payment without significant resource use), or severe, unresolved platform service failures that prevent your course website from operating.
Courses and students
Can I create paid courses?
Yes, LearnPress supports selling options. You can configure prices, connect to payment checkouts, and support payments on your site database.
Can students track progress?
Yes, every student account maps progress metrics individually, displaying completed lesson boxes and module percentages inside their personal student portal.
Templates and customization
Can I use my own domain?
Yes. Custom domain pointer options are supported inside the platform. Pointing your custom registrar URL to the cloud site activates secure SSL immediately.
LearnPress & WordPress
Why use LearnPress Cloud instead of regular hosting?
Regular hosting gives you a place to put a website. LearnPress Cloud gives you a course website setup that is already prepared for WordPress, LearnPress, templates, security, backups, and site management.
Hosting & Maintenance
Where is my course website hosted?
LearnPress Cloud uses specialized high-performance cloud server infrastructure optimized specifically for WordPress and database-intensive LMS workloads (such as quizzes and lesson tracking). Each site is isolated to guarantee security and performance.
Who handles updates for WordPress and LearnPress?
We handle core updates, security patches, and server maintenance automatically in the background. We test major LearnPress and WordPress updates beforehand to ensure they won't break your live course website.
How do backups work?
We run automated daily backups of your entire website (database, files, media, and student progress data). In case of any mistake or emergency, you can request a restore point directly through support.
Support
What kind of customer support is included?
Every plan includes 24/7 technical support for platform issues, hosting downtime, and core LearnPress functionality. Our team is available via email and dashboard support tickets to assist you.
Do you help with custom coding or design work?
While we assist with core platform features, template setups, and standard configurations, custom PHP coding, advanced custom CSS styling, or complete course curriculum writing are not included in standard support packages.
Is there onboarding help for new creators?
Yes! We provide comprehensive guides, video tutorials, and step-by-step setup documentation to help you configure your payment gateway, connect custom domains, and publish your first course.
Migration
Can I move an existing LearnPress site to LearnPress Cloud?
Migration options may depend on your current website and plan. Contact sales so the team can review your situation.
Limitations
Are all LearnPress add-ons included?
Core LMS tools and visual layouts are included by default. Premium third-party LearnPress plugins or specific market integrations may require purchasing manual licenses from authors depending on your active tier.
Still deciding if LearnPress Cloud is right for you?
Tell us about your course website, audience, and goals. We can help you choose the right starting point.